Customer Service RepresentativeHeritage Ranch Community Services District
Customer Service Representative I/II/III (part time)
We are currently seeking a customer service oriented person to fill this position for 25-hours per week (ideally 5-hours per day, 8:00 am to 1:00 pm but times are flexible). The ideal candidate provides exemplary customer service to all individuals by demonstrating a willingness to be attentive, understanding and responsive, fair, courteous and respectful, and to actively participate in maintaining a positive customer service environment and team. Under direct supervision, the position performs a variety of customer service, utility billing, and clerical functions.
Acts as a receptionist including answering and managing a multi-line telephone, assisting the general public, and providing information on District policies and procedures. Performs a variety of routine administrative duties including recordkeeping, filing, processing of utility bills, typing, data management, and operating office machines. Performs other reception and administrative duties as required. Please see the complete job description for more details.
Qualifications: Knowledge of basic modern office practices, methods, and equipment and computer applications related to work, including telephone, word processing and spreadsheet software (Microsoft Outlook, Word and Excel); basic arithmetic techniques; record keeping and filing principles and procedures; English usage, grammar, spelling, vocabulary, and punctuation; techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and District staff.
Education & Experience:
Any combination of education and experience that could likely provide the desired knowledge and abilities in customer service and public office work. Typical education and experience for each range in this series are:
Customer Service Representative I: Equivalent to the completion of the twelfth (12th) grade and one (1) year of clerical experience including public contact.
Customer Service Representative II: Equivalent to the completion of the twelfth (12th) grade and two (2) years of clerical experience including public contact. Additional specialized clerical training, secretarial experience, accounting, and/or computer training is desirable.
Customer Service Representative III: Equivalent to the completion of the twelfth (12th) grade and four (4) years of increasing responsible clerical, accounting, or bookkeeping experience including experience working with the public, and completion of 30 college units with an emphasis in accounting or a related field.
Special Requirements: Possession of a valid and appropriate California Driver License. Must have and maintain a satisfactory driving record and be insurable to operate District vehicles. Typing Certificate of 45 net wpm at time of application, within the last six months.
This company is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. This law makes it illegal to discriminate against someone on the basis of race, color, religion, national origin, or sex. The law also makes it illegal to retaliate against a person because the person complained about discrimination, filed a charge of discrimination, or participated in an employment discrimination investigation or lawsuit. The law also requires that employers reasonably accommodate applicants' and employees' sincerely held religious practices, unless doing so would impose an undue hardship on the operation of the employer's business.