McC The Tribune

3825 S. Higuera St.
San Luis Obispo , California
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Lobby Customer Service

McC The Tribune
San Luis Obispo, California Full time
Posted on December 6, 2017

The Tribune in San Luis Obispo has an immediate opening for a Customer Service Receptionist in their Lobby. Under general supervision, the CSR provides prompt and courteous communication and service to The Tribune customers. Receives and processes changes and complaints affecting newspaper distribution activities from various sources including in-person, phone messages, email and internet.

Job Responsibilities

  • Serve telephone and walk-in customers in an effective, efficient, professional and polite manner including directing customers to the proper contacts.
  • Act as primary point of contact for customer service escalations working to resolve problems not addressed by the call center. Assist phone or walk-in customers who bypass the call center, resolving any issues.
  • Enter customer start/stop/complaint/payment transactions from various sources (e.g., telemarketing, kiosk/crew, website, walk-in, telephone, call center, alternate publications, into the database/system).
  • Process daily deposit and payments from customers.
  • Maintain a supply of back newspaper issues and other supplies in the lobby.
  • Provide back up to Ad Assistants or other division as needed including data entry, special project work, and customer outreach.

Qualifications

  • High level of effective and diplomatic verbal and written communication skills and strong attention to detail.
  • Demonstrated ability to perform basic math skills, including addition, subtraction, multiplication, division, and percentages such as typically acquired through graduation from high school.
  • Demonstrated skill in the areas of accurate record keeping, typing, filing, computer use and peripheral equipment use. Proficiency with Outlook, Word, and Excel.
  • A basic knowledge of accounting procedures.
  • At least two years customer service experience, working directly with the public. Call center experience desirable.