TANF Program SupervisorNorth Fork Rancheria of Mono Indians of California
Under general supervision from the TANF Director, the TANF Program Supervisor provides on-going support, guidance and direction to professional staff members who have direct responsibility for case management and related activities designed to assist TANF clients in becoming self-reliant. This includes, but is not limited to and determine initial and ongoing eligibility, development of client case plans and coordination of client services.
This may be through direct intervention, referrals to partner agencies or the provision of support services that enhance academic achievement, provide job training, improve basic life skills, or lead to personal and cultural growth and development. The person appointed to the Tribal TANF Program Supervisor classification is an "at-will" employee.
Essential Job Functions Plans
• Organizes and directs the activities of the TANF Program Unit staff engaged in the delivery of social services, employment and life skill training that will assist their clients in becoming self-reliant and independent.
• Assists with or conducts supervisory activities which include employee selection, scheduling and coordination, training and staff development, and performance evaluation.
• Trains staff on current and prospective federal regulations and agency policy; assuring its consistent, accurate and uniform interpretation and implementation.
• Reviews initial eligibility and annual recertification of cases, monthly cash assistance and supportive service requests.
• Conducts case reviews with case managers to identify methods for improved service delivery and identify areas where additional staff training is needed.
• Respond to complaints and make adjustments, if appropriate, with the approval of the TANF Director.
• Assist in the development of effective program policies and procedures that govern the provision of cash aid, supportive services and programs and activities, and monitors to ensure that employees are correctly applying policies and procedures.
• Develops and provides relevant in-service staff training and development programs.
• Maintains statistical data to monitor, analyze and report on the progress and effectiveness of programs and services provided and makes recommendation for methods and or new service that could lead to performance improvements.
• Assists in the exploration, development and/or offering of community based resources that could augment or enrich services already provided.
• Serves as a liaison to outside resources.
• Prepare monthly and ad hoc reports on program activity and effectiveness, and makes recommendations for process and program improvements.
• Assist in the development and distribution of outreach materials to interested clients and community members and encourage participation in our programs, activities and services.
• Obtain feedback and input from clients and the community about our services, programs and activities, and communicate information obtained and trends to the TANF Director in order to improve services.
• Responds to requests for information or complaints from clients and the public, and elevates as necessary. May coordinate and direct Family Wellness activities as needed.
• Complies with all Tribal and Program Policies and Procedures.
• Maintains strict confidentiality of all privileged information.
• Perform other duties and responsibilities as assigned.
Required Knowledge And Skills
• A commitment to improving the lives and well-being of the tribal community through the delivery of programs and services leading to a strong family unit, self-sufficiency and independence.
• Skill and comfort in communicating orally and in writing with groups of all sizes, in person as well as through the electronic media.
• Demonstrated skill in the supervision, training and motivation of professional social services case management staff. Strong computer skills including MS Office and the ability to learn and operate specialized software programs.
• Experience in selecting, mentoring, training, motivating and providing leadership and direction to others including staff and volunteers. An understanding of the principals of community organization and development.
• Demonstrated analytic and problem solving skills.
• Ability to work successfully in a team environment.
• Capable of managing multiple tasks and thrive in a deadline driven environment with frequently changing priorities.
• Possession of a valid and current California Driver's License, proof of a OMV printout and a demonstrated ability to be insured under the Tribal Governments insurance coverage. The incumbent must successfully pass a pre-employment drug screening and a criminal background investigation.
• The individual must have the ability to work with people from diverse cultures, ethnic and socioeconomic backgrounds with knowledge of Native communities and possess sensitivity to Native needs.
• Ability to respect and adhere to the most rigid and strict rules of confidentiality of information regarding the Tribe, other employees, Tribal citizens, program clients, the local tribal community and the public.
Violation of this requirement could lead to immediate dismissal.
Education and Experience:
• Graduate of an accredited four year college or university with bachelor's degree or higher in Social Welfare, Sociology, Psychology, Business Administration, Public Administration or a closely related field, or an equivalent combination of education and relevant work experience.
• In addition, three or more years of full-time paid work experience equivalent to that gained as a Case Manager is desired.
• Graduation from an accredited college or university with a Master's Degree in Social Work or closely related human services discipline may be substituted for two years of required work experience.
Environmental Conditions and Physical Requirements:
• Work is performed in an office; continuous contact with staff and the public.
• Work conditions described here are representative of those an employee encounters while performing the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The employee must occasionally lift and/or move up to 25 pounds.
• The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Long periods of sitting, some bending, stooping, squatting, reaching, twisting, or any combination of.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.